Discover Easy RV
Communicating With Renters Helps Close the Deal
When it come to finalizing a booking with a renter, RV owners say communicating openly is one of the most important factors. The listing you create on the Easy RV website provides lots of information for renters, however, there is so much more they want to know. As an owner, knowing in advance how you will communicate regarding all aspects of your rental is all in the “prep homework.” This article by Essential Life Skills entitled Good Communication Skills – Key to Any Success can truly be applied to any type of business deal. Whether you want to list your camper, list your RV, list your campervan, list your toy hauler, or list your 5th wheel, we make it simple on our site easyrv.com. A common question is the availability of being able to check out the RV before confirming a booking. When owners accommodate such requests, most find that this more often than not results in instant booking confirmations. There is nothing that beats checking out something in person. Sometimes, communication is easily handled electronically. Owners should make it a point to respond to any messages as soon as possible. Odds are that if a renter doesn’t hear back right away, they’ll message another RV owner. Renters often reach out to multiple owners at the same time. For this reason, it’s important to respond quickly to any inquiries. When renters are seeking additional information, the more details you provide, the easier it is to make a decision. Many details can be provided directly through the online listing. Don’t leave any fields blank unless it is an item that doesn’t pertain to the particular class/type of vehicle. When creating an online listing you’re communicating directly with thousands of potential renters through the listing itself. Be creative in the way you describe the unit, so you draw the attention of renters. Otherwise, they may pass right by your listing. The absolute key to an outstanding rental listing is a good title. Brainstorm with your closest allies and come up with something catchy. Communicating openly and frequently with potential renters when you list your RV is the key to more bookings!
Preparation is Key When Renting Your RV to Others
Renting your RV to others takes a little preparation and a good checklist. Positive beginnings have a much higher probability of resulting in positive endings. Therefore, prepare the RV as if you were about to take it on a road trip yourself. Communication with the renter prior to the date of pick-up will help ensure everyone has the same expectations and understandings. Furthermore, the use of a rental agreement is a must, and should include agreed upon times for pick-up and return, the pick-up location and any extra fees involved. Additionally, the agreement should note what is included with the rental (kitchen items, linens, bike rack, beach supplies, etc.) and any other factors relating to owner and renter responsibilities. Finally, ensure you know the renter’s intended travel plans. This owner checklist will give your renters a great impression: Clean the RV inside and out…first impressions are so important. Check all systems and operations to ensure everything is working correctly and is running as designed. TIRES are one of the most important features of the RV. Checking tread wear, ensure proper inflation and looking for defects such as bulges or cuts. These factors are vital for the safety of the renters and the function of the RV itself. If there is any issue with any of the tires, DO NOT ALLOW THE RENTAL TO PROCEED WITHOUT HAVING IT CHECKED AND REMEDIED BY A PROFESSIONAL. Read the Fulltime Families blog which offers great information regarding tire safety. Place a Rental Guidelines binder in the RV for the renters to refer to. At a minimum, the binder should include the following: Owner contact information (cell phone number renters can call in the event of an emergency), Instructions on how to operate everything inside & outside the RV, Safety tips and procedures, Roadside Assistance information, Insurance information, What to do in the event of an emergency or accident. Use an Orientation and Training Checklist to ensure you review and train the renter on all aspects of the RV systems and operations, while emphasizing safety tips & procedures. Upon pick-up and return of the RV, both the owner and renter should do a thorough interior and exterior check, using a Vehicle Condition form (taking photos with a camera or smartphone is advisable for both parties). Ensure you have the proper forms ready for your renters to review and sign: Rental Agreement, Safety Tips & Procedures, Orientation and Training Checklist, Vehicle Condition Form, Any insurance documents. Upon return, have the renter accompany you on a visual interior and exterior check of the unit. Ask them if they had any issues, problems, etc., so you can address it in person if possible. Explain to the renter you’ll do a thorough inspection using a Return Checklist (standard time is 72 hours). Explain that you’ll release the damage deposit in full as long as there are no new damages. Preparation really goes a long way and it shows your renters you want them to have the best possible experience!
Create an RV Rental Listing That Actually Brings You Bookings
#1 – Good pictures are key to getting renters to check out your RV. People rent RVs for a variety of reasons (family vacations, adventure travel, extra room for visitors, tailgating, festivals, etc.). Your photos should “sell the experience” and you do this by staging the interior and exterior. Check out these helpful ideas: a) ensure your RV is clean, both inside & out; b) use real food (think colorful fruits & veggies); c) put pillows & blankets on furniture & bedding; d) open the blinds & allow natural light to come in; e) put towels & a rubber ducky in the bathroom (quack!); f) incorporate games, books, plants, a bottle of wine, your pet (you get the idea!) g) find a scenic setting for exterior photos (under trees, beside a pond, at the beach); h) unfurl the awning, put out a rug & chairs, build a fire in the pit, pull a BBQ nearby; i) use a wide-angle lens on your camera, or use your smart phone (yes, some phones take great photos!); j) panoramic photos can be good if you don’t include too much. #2 – Catchy titles bring bookings. (Rent the Brown Beast for Your Family Adventure! You’ll LOVE this Romantic Rolling Villa! Tailgate in Total Comfort! Spacious, Comfy, Home-Away-From-Home! Out-of-Town Guests Will Love Having Their Own Space!) #3 – Be reasonable when setting rates & fees; you’re competing against other owners. Just getting started? Having a lower rate than similar RVs may bring more requests. #4 – The description you create is the opportunity to sell the RV experience. Check out other RV listings and copy-cat ideas you like. #5 – Preview your listing – is it appealing to renters looking to rent for a variety of reasons? (Family vacation? Adventure seekers? Out-of-town guests? etc.) #6 – Not getting inquiries? Revise your listing, ask friends for ideas, and keep an eye on the competition for new ideas! Scroll through the listings on easyrv.com and check out other listings. Photo by Steve Walser on Foter.com / CC BY-NC-ND